Queravo Terms of Service

Effective Date: July 21, 2026

Last Updated: July 21, 2026

These Terms of Service (“Terms”) are a legally binding agreement between you and WO Town LLC, a Florida limited liability company (“WO Town,” “we,” “us,” or “our”), governing your access to and use of Queravo.

Queravo includes:

• The website located at Queravo.com;
• The Queravo application and platform;
• Lead-generation and lead-curation features;
• Artificial intelligence features;
• Strategy-development tools;
• Free and paid services;
• Related websites, software, content, communications, and support; and
• Any other service that links to these Terms.

These offerings are collectively referred to as the “Services.”

By creating an account, clicking to accept these Terms, executing an order or invoice, or accessing or using the Services, you agree to these Terms.

If you do not agree, do not access or use the Services.

IMPORTANT ARBITRATION NOTICE

SECTION 20 REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

SECTION 20 ALSO CONTAINS A CLASS-ACTION AND JURY-TRIAL WAIVER.

YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE PROCEDURE IN SECTION 20.10 WITHIN 30 DAYS AFTER FIRST ACCEPTING THESE TERMS.

1. Eligibility

You must be at least 18 years old and legally capable of entering a binding agreement to use Queravo.

If you use Queravo for a company, organization, or other legal entity:

• You represent that you have authority to bind that entity;
• “You” includes both you and that entity; and
• The entity is responsible for your use and the use of its authorized users.

You may not use the Services if you are prohibited from doing so under applicable law.

2. Queravo’s Services

Queravo uses technology, including artificial intelligence, to help users:

• Develop personalized lead-generation strategies;
• Search for potential leads;
• Identify publicly available information relevant to those strategies;
• Organize and curate potential leads;
• Rank or categorize leads;
• Summarize public information;
• Develop suggested engagement or approach strategies; and
• Export or otherwise use generated results.

Queravo identifies lead information only from freely accessible public sources. Queravo does not currently purchase lead lists or use paid, proprietary, or licensed lead databases.

Queravo does not:

• Contact leads on your behalf;
• Send marketing emails on your behalf;
• Make telephone calls on your behalf;
• Send text messages on your behalf;
• Send social-media messages on your behalf;
• Operate automated outreach campaigns on your behalf;
• Guarantee that a lead will respond;
• Guarantee that a lead will become a customer;
• Guarantee revenue or business results; or
• Determine whether your proposed outreach is lawful or appropriate.

You remain solely responsible for deciding whether and how to use a lead or suggested strategy.

3. Accounts and Security

You may be required to create an account.

You agree to:

• Provide accurate, current, and complete account information;
• Keep your account information updated;
• Maintain the confidentiality of your credentials;
• Protect access to the email account used for authentication;
• Use multi-factor authentication where required;
• Notify us promptly of suspected unauthorized access;
• Accept responsibility for activities conducted through your account; and
• Avoid sharing accounts except as expressly authorized.

You may not:

• Create an account using false information;
• Impersonate another person or entity;
• Allow unauthorized persons to access your account;
• Circumvent authentication or access controls; or
• Use another person’s account without authorization.

We may suspend access where we reasonably believe an account has been compromised or used unlawfully.

4. Free and Paid Services

Queravo may offer free services, paid subscriptions, custom service arrangements, promotional access, or other service plans from time to time. The features, usage limits, fees, billing periods, and other terms applicable to a particular plan will be described when you sign up, purchase a subscription, receive an invoice or proposal, or enter into another written agreement with WO Town.

If a separate signed agreement between you and WO Town conflicts with these Terms, the signed agreement controls to the extent of the conflict.

4.1 Subscription Plans

Certain Queravo Services are offered through recurring paid subscriptions.

Unless otherwise stated at the time of purchase:

• Subscription fees are charged in United States dollars;
• Subscriptions are billed monthly;
• Subscription fees are charged in advance for each billing period;
• No free trial is included;
• Each subscription permits access by one authorized user account unless otherwise stated; and
• Your subscription remains in effect until canceled or otherwise terminated in accordance with these Terms.

The price and material features applicable to your subscription will be displayed before you complete your purchase.

WO Town may also provide free, complimentary, administrative, promotional, custom, or otherwise non-standard access to certain users at its discretion. Such access does not create a right to continued free access or require WO Town to make equivalent terms available to other users.

4.2 Payment Processing

Payments for online subscriptions are processed by Stripe or another third-party payment processor designated by WO Town.

By purchasing a subscription, you authorize WO Town and its payment processor to charge the applicable subscription fees, taxes, and other disclosed amounts to the payment method you provide.

Payment information submitted through a third-party payment processor is also subject to that provider's applicable terms and privacy practices. WO Town does not receive or store your complete payment-card number or card security code.

You agree to:

• Provide accurate and current billing information;
• Maintain a valid payment method;
• Promptly update expired or inaccurate billing information; and
• Pay all fees and applicable taxes associated with your subscription.

WO Town may also accept payment through invoice, bank transfer, or another approved payment method for custom or separately arranged services.

4.3 Automatic Renewal

Paid subscriptions automatically renew at the end of each monthly billing period unless canceled before the applicable renewal date.

By purchasing a recurring subscription, you authorize the applicable subscription fee and any applicable taxes to be charged automatically to your payment method at each renewal without requiring additional approval from you.

Your renewal date will generally correspond to the date on which your paid subscription began, subject to adjustments made by the payment processor or otherwise disclosed to you.

You may cancel your subscription at any time through the available billing-management tools or another cancellation method we make available.

Unless otherwise stated or required by law:

• Cancellation takes effect at the end of your then-current paid billing period;
• You will retain paid access through the end of that billing period;
• You will not be charged for a subsequent billing period after cancellation becomes effective; and
• Cancellation does not automatically entitle you to a refund or credit for amounts already paid.

If you cancel and later choose to resubscribe, your new subscription may be subject to the pricing and terms then in effect.

4.4 Failed or Past-Due Payments

If a subscription payment fails, is declined, becomes past due, is reversed, or cannot otherwise be successfully collected, WO Town may immediately suspend or restrict access to paid features.

Our payment processor may retry the payment method or request updated billing information.

If the outstanding payment is subsequently completed and the subscription remains eligible for restoration, paid access may be restored.

You remain responsible for amounts properly incurred before suspension or cancellation.

WO Town is not responsible for losses resulting from suspension caused by a failed, declined, expired, or otherwise unavailable payment method.

4.5 Refunds

Except where required by applicable law or expressly approved by WO Town in writing, subscription fees and other fees paid to WO Town are nonrefundable.

Unless otherwise required by law, we do not provide refunds, prorated refunds, or credits for:

• Cancellation during an active billing period;
• Unused portions of a billing period;
• Reduced usage;
• Failure to use the Services;
• Unused features or capacity;
• Account suspension resulting from your violation of these Terms;
• Dissatisfaction with a lead, recommendation, search result, strategy, or artificial intelligence-generated output; or
• Your decision to stop using the Services before the end of a paid billing period.

If WO Town determines that a refund is appropriate, any refund will generally be issued through the original payment method or payment processor.

Nothing in this Section limits refund or cancellation rights that cannot lawfully be waived.

4.6 Taxes

Fees displayed for the Services may exclude applicable sales, use, value-added, goods-and-services, or similar taxes unless expressly stated otherwise.

Where WO Town or its payment processor is required to calculate or collect applicable taxes, those taxes may be added to the amount charged to you.

You agree to provide accurate billing-location, business-status, and tax information reasonably required to determine applicable tax treatment.

If you purchase the Services on behalf of a business and provide a tax identification number or other tax-exemption information, you are responsible for ensuring that information is accurate, valid, and applicable to the transaction.

You remain responsible for any taxes that applicable law requires you to pay directly, other than taxes imposed on WO Town's net income.

4.7 Price and Feature Changes

WO Town may change:

• Subscription prices;
• Usage limits;
• Available features;
• Artificial intelligence models;
• Capacity or resource limits;
• Service descriptions;
• Plan availability; and
• Other aspects of the Services.

Price changes will not retroactively change the price of a billing period that has already been paid.

If the price of an automatically renewing subscription changes, the new price will apply prospectively to a future billing period. Where required by law, or where we otherwise determine appropriate, we will provide advance notice before the new price takes effect.

If you do not agree to a prospective subscription price change, you may cancel your subscription before the new price applies.

Changes to features, models, usage limits, or other aspects of the Services may occur independently of price changes, subject to applicable law and any separate written agreement.

4.8 Custom and Invoiced Arrangements

WO Town may offer custom pricing, managed services, invoiced arrangements, negotiated terms, or other non-standard service plans.

Such arrangements may have different:

• Prices;
• Payment schedules;
• Renewal terms;
• Usage limits;
• Cancellation terms;
• Refund terms;
• Service levels; or
• Other commercial conditions.

Those terms will be stated in the applicable invoice, proposal, order, statement of work, or other written agreement.

Where a custom written agreement expressly conflicts with this Section 4, the custom agreement controls to the extent of the conflict.

5. License to Use Queravo

Subject to these Terms and payment of applicable fees, WO Town grants you a limited, nonexclusive, nontransferable, nonsublicensable, revocable license to access and use Queravo for your lawful internal personal or business purposes.

This license does not transfer ownership of the Services or any WO Town technology.

You may not:

• Copy or reproduce the Services except as expressly permitted;
• Sell, sublicense, rent, lease, distribute, or commercially provide access to Queravo;
• Operate Queravo as a service bureau;
• White-label or resell Queravo without written authorization;
• Reverse engineer, decompile, disassemble, or attempt to discover source code;
• Circumvent usage limits or access controls;
• Scrape or extract Queravo’s underlying systems;
• Use automated means to overload or disrupt the Services;
• Benchmark or test the Services for publication without authorization;
• Remove proprietary notices;
• Create a competing product using protected elements of Queravo; or
• Access the Services to develop or train a competing system except with our written authorization.

6. Your Content

“Your Content” means information, data, text, prompts, documents, files, notes, lead criteria, strategies, and other material you submit to the Services.

As between you and WO Town, you retain ownership of Your Content, subject to the rights granted in these Terms.

You grant WO Town a worldwide, nonexclusive, royalty-free license to host, store, reproduce, process, transmit, display, modify, and create technical or analytical derivatives of Your Content solely as reasonably necessary to:

• Provide the Services;
• Generate requested results;
• Maintain your account;
• Secure and support Queravo;
• Diagnose errors;
• Prevent misuse;
• Comply with law; and
• Exercise our rights under these Terms.

This license continues for as long as Your Content is retained in accordance with our Privacy Policy.

You represent and warrant that:

• You own Your Content or have all necessary rights to submit it;
• Your Content does not violate law;
• Your Content does not infringe another person’s rights;
• Your Content does not breach confidentiality obligations;
• Your Content does not contain unlawfully obtained information; and
• Our processing of Your Content as described in these Terms will not violate another agreement applicable to you.

7. Public Lead Information

Queravo may locate, process, summarize, and display information from freely accessible public sources.

You acknowledge that:

• Public information may be inaccurate;
• Public information may be outdated;
• Information may refer to the wrong person or organization;
• A source may change or remove information;
• Search results may be incomplete;
• A public profile does not necessarily indicate an interest in being contacted;
• Public availability does not eliminate privacy or outreach obligations; and
• Information appropriate for one purpose may be inappropriate for another.

You must independently verify material information before relying on it.

WO Town does not represent that any public information is:

• Accurate;
• Complete;
• Current;
• Authentic;
• Noninfringing;
• Suitable for a particular purpose; or
• Lawful to use in every jurisdiction or context.

8. Artificial Intelligence Outputs

Queravo uses artificial intelligence systems, including systems provided by OpenAI.

Artificial intelligence-generated content may:

• Be inaccurate;
• Be incomplete;
• Contain outdated information;
• Misidentify a person or organization;
• Generate an inappropriate suggestion;
• Omit relevant information;
• Reflect limitations or biases in source information;
• Produce similar results for multiple users; or
• State information confidently even when incorrect.

You agree to:

• Review outputs before using them;
• Verify material facts;
• Apply independent judgment;
• Avoid representing unverified output as established fact;
• Avoid relying on output as the sole basis for an important decision; and
• Comply with applicable law when acting on an output.

Queravo output is not legal, financial, employment, credit, insurance, tax, compliance, or other professional advice.

No artificial intelligence output creates a guarantee, representation, warranty, fiduciary duty, or professional-client relationship.

WO Town does not use Your Content to train a separate shared Queravo model. Information sent to OpenAI is processed according to OpenAI’s applicable terms, policies, and technical configurations.

9. User Outreach and Legal Compliance

Queravo does not perform outreach.

Any email, telephone call, text message, social-media message, direct message, advertisement, solicitation, or other communication you make using a Queravo result is performed independently by you.

You are solely responsible for:

• Determining whether contact is lawful;
• Obtaining consent where required;
• Maintaining legally required records;
• Identifying yourself accurately;
• Avoiding deceptive subject lines or representations;
• Providing legally required notices;
• Providing applicable opt-out mechanisms;
• Honoring opt-out, unsubscribe, do-not-call, suppression, and deletion requests;
• Complying with platform terms;
• Complying with professional rules;
• Respecting time-of-day and frequency restrictions; and
• Ensuring that vendors or personnel acting for you comply with applicable requirements.

Depending on the communication and jurisdiction, relevant requirements may include:

• The CAN-SPAM Act;
• The Telephone Consumer Protection Act;
• Federal Trade Commission rules;
• State telemarketing laws;
• State privacy laws;
• Consumer-protection laws;
• Professional-conduct requirements;
• International privacy and electronic-marketing laws; and
• Website or social-platform terms.

Queravo’s suggestion that a lead may be relevant is not a determination that contacting that lead is legal, advisable, welcome, or appropriate.

10. Prohibited Uses

You may not use Queravo to:

• Violate any law or regulation;
• Commit fraud;
• Misrepresent your identity or affiliation;
• Harass, threaten, intimidate, or stalk another person;
• Facilitate unlawful surveillance;
• Discriminate unlawfully;
• Exploit vulnerable individuals;
• Generate or distribute deceptive communications;
• Engage in phishing or impersonation;
• Send spam;
• Ignore opt-out or do-not-contact requests;
• Circumvent suppression lists;
• Obtain passwords, credentials, or security information;
• Seek unlawfully obtained or nonpublic personal information;
• Collect sensitive personal information without a lawful and legitimate need;
• Violate intellectual-property rights;
• Upload malware or malicious code;
• Interfere with the Services;
• Test system vulnerabilities without authorization;
• Overload our infrastructure;
• Access another user’s data;
• Create fake accounts;
• Resell or redistribute lead collections without authorization;
• Create or maintain an unlawful data-broker service;
• Conduct prohibited employment screening;
• Make housing eligibility decisions;
• Make credit eligibility decisions;
• Make insurance eligibility decisions;
• Make healthcare eligibility decisions;
• Make education-admission decisions;
• Make government-benefit eligibility decisions;
• Make another high-impact decision solely through automated processing; or
• Engage in any activity that creates unreasonable legal, security, reputational, or operational risk for WO Town or another person.

We may investigate suspected violations and suspend or terminate access.

11. Sensitive and Regulated Information

Unless we expressly agree otherwise in writing, you may not submit:

• Social Security numbers;
• Government identification numbers;
• Financial account credentials;
• Complete payment-card information;
• Medical records;
• Protected health information;
• Biometric identifiers;
• Precise private location information;
• Passwords belonging to another service;
• Information subject to special professional secrecy;
• Information classified by a government;
• Export-controlled technical information;
• Information unlawfully obtained from a data breach;
• Private information about children; or
• Other highly sensitive or specially regulated information.

Queravo is not designed to serve as a system of record for regulated data.

12. Intellectual Property

The Services, excluding Your Content and third-party public content, are owned by WO Town or its licensors.

This includes:

• Software;
• Source code;
• Object code;
• Workflows;
• Interfaces;
• Designs;
• Graphics;
• Branding;
• Logos;
• Documentation;
• Models and prompts developed by WO Town;
• Search and ranking methods;
• Databases created by WO Town;
• Compilation and arrangement of content; and
• Other proprietary technology.

These materials are protected by intellectual-property and other laws.

“Queravo,” WO Town’s names, logos, and associated branding may not be used without written permission.

No right is granted except as expressly stated in these Terms.

13. Feedback

If you provide ideas, recommendations, suggestions, or feedback about Queravo, you grant WO Town a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable right to use that feedback for any lawful purpose without compensation or attribution.

This does not give us ownership of Your Content merely because it is submitted through the Services.

14. Third-Party Services and Content

Queravo relies on or may interact with third-party services, including:

• Microsoft Azure;
• OpenAI;
• Twilio SendGrid;
• Stripe and other payment, billing, tax-calculation, fraud-prevention, or financial-service providers;
• Public websites;
• Search engines;
• Public registries;
• Public professional platforms;
• News sites; and
• Other external information sources and service providers.

Third-party services are governed by their own terms, privacy policies, availability, technical requirements, and other applicable conditions.

Where you use a third-party payment or billing service in connection with Queravo, that provider may process payment information, billing information, tax information, transaction information, and related data necessary to complete or administer your purchase or subscription.

WO Town does not control and is not responsible for:

• Third-party availability;
• Third-party content;
• Changes made by third parties;
• Third-party security;
• Third-party privacy practices;
• Third-party accuracy;
• Payment-method declines, processing failures, or other actions taken by a payment provider;
• Actions taken by a third-party platform against your account; or
• Loss caused by reliance on third-party information or services.

Your use of a third-party service may also be subject to a separate agreement between you and that third party.

A link, reference, integration, or use of a third-party service does not imply endorsement, partnership, agency, sponsorship, or joint responsibility unless expressly stated otherwise.

15. Service Changes and Availability

We may modify, update, replace, restrict, suspend, or discontinue any part of the Services.

We do not guarantee that:

• Queravo will always be available;
• A feature will remain available;
• A particular artificial intelligence model will remain available;
• Results will be generated within a particular time;
• Public sources will remain accessible;
• Every search will produce leads;
• Previously located information will remain available; or
• The Services will be uninterrupted or error-free.

We may impose reasonable usage, storage, rate, or capacity limits.

Where practical, we may provide notice of material changes affecting paid users, but emergency, security, legal, or third-party changes may occur without advance notice.

16. Suspension, Cancellation, Deactivation, and Termination

You may stop using Queravo at any time.

Cancellation of a paid subscription is governed by Section 4. Unless otherwise stated, canceling a subscription stops future renewal charges but does not immediately terminate your Queravo account or your access for the remainder of a paid billing period.

You may separately deactivate your Queravo account through the functionality we make available or by contacting us.

Account deactivation is different from ordinary subscription cancellation. If you deactivate an account that has an active paid subscription, we may cancel the associated subscription immediately in order to prevent additional renewal charges. Any refund rights remain subject to Section 4 and applicable law.

Deactivation or cancellation does not necessarily result in immediate deletion of Your Content or other account information. Information may remain stored in accordance with our Privacy Policy, applicable retention requirements, backup processes, legitimate business needs, and legal obligations.

You may request deletion of eligible account information by contacting wotownllc@gmail.com or using any account-deletion functionality we make available. Certain information may be retained where permitted or required by law, including records relating to transactions, taxes, security, fraud prevention, disputes, compliance, and enforcement of these Terms.

We may suspend, restrict, or terminate your access if:

• You violate these Terms;
• A required payment fails, becomes past due, is reversed, or cannot otherwise be collected;
• Your subscription expires or otherwise ceases to provide paid entitlement;
• Your use presents a security risk;
• Your use may expose WO Town or another person to liability;
• We suspect fraud, abuse, or unauthorized access;
• We are required to do so by law;
• A third-party provider restricts services necessary to operate Queravo;
• Your account remains inactive for an extended period; or
• We discontinue Queravo or a material portion of the Services.

Where appropriate, we may provide notice and an opportunity to cure a violation or resolve a payment issue. We are not required to provide advance notice when immediate action is reasonably necessary for security, legal, fraud-prevention, payment, or operational reasons.

Suspension of paid functionality does not necessarily terminate your account. For example, where a subscription payment fails or a paid subscription expires, we may permit you to continue signing in for purposes such as updating billing information, managing your subscription, accessing account settings, reactivating service, exporting information where available, or deactivating your account.

If a failed payment is later successfully collected and your account remains eligible for service, paid access may be restored.

After termination or deactivation, as applicable:

• Your right to use some or all of the Services may end or become restricted;
• Outstanding fees and other amounts properly incurred remain payable;
• Future recurring charges will stop once the applicable subscription has been effectively canceled;
• We may restrict access to Your Content;
• Information may remain in backups, financial records, security records, tax records, or other retained records;
• We may retain information as described in the Privacy Policy; and
• Provisions intended by their nature to survive termination will remain effective.

You should export information you need before deactivating your account or before access is terminated where export functionality is available.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WO TOWN DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• TITLE;
• NON-INFRINGEMENT;
• ACCURACY;
• COMPLETENESS;
• AVAILABILITY;
• SECURITY;
• QUIET ENJOYMENT; AND
• RESULTS.

WO TOWN DOES NOT WARRANT THAT:

• QUERAVO WILL IDENTIFY ANY PARTICULAR LEAD;
• A LEAD IS ACCURATE OR SUITABLE;
• A SUGGESTED STRATEGY WILL BE EFFECTIVE;
• A LEAD WILL RESPOND;
• A LEAD WILL BECOME A CUSTOMER;
• YOU WILL GENERATE REVENUE;
• AN OUTPUT WILL BE UNIQUE;
• AN OUTPUT WILL BE ACCURATE;
• THE SERVICES WILL BE UNINTERRUPTED;
• ERRORS WILL BE CORRECTED; OR
• THE SERVICES WILL MEET EVERY LEGAL OR REGULATORY REQUIREMENT APPLICABLE TO YOUR ACTIVITIES.

YOU ASSUME ALL RISK ARISING FROM YOUR USE OF PUBLIC INFORMATION, GENERATED OUTPUTS, AND ANY OUTREACH YOU PERFORM.

Some jurisdictions do not allow certain warranty disclaimers, so some disclaimers may not apply to you.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WO TOWN AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY:

• INDIRECT;
• INCIDENTAL;
• SPECIAL;
• EXEMPLARY;
• PUNITIVE;
• CONSEQUENTIAL; OR
• RELIANCE DAMAGES,

OR FOR ANY LOSS OF:

• PROFITS;
• REVENUE;
• BUSINESS;
• GOODWILL;
• OPPORTUNITY;
• DATA;
• LEADS;
• CUSTOMERS;
• USE; OR
• REPUTATION,

ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF WO TOWN AND ITS AFFILIATED PARTIES FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

1. THE AMOUNT YOU PAID TO WO TOWN FOR QUERAVO DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
2. ONE HUNDRED UNITED STATES DOLLARS.

For a claim arising from free use, WO Town’s aggregate liability will not exceed one hundred United States dollars.

These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

19. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless WO Town and its owners, officers, employees, contractors, affiliates, licensors, and service providers from claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Your use of the Services;
• Your Content;
• Your outreach or communications;
• Your relationship with a lead;
• Your violation of these Terms;
• Your violation of law;
• Your violation of another person’s rights;
• Your use of inaccurate or unverified information;
• Your failure to honor an opt-out or do-not-contact request;
• Your misuse of personal information; or
• Actions taken through your account.

For consumers, this provision applies only to the extent permitted by applicable law.

WO Town may assume control of the defense of a covered matter. You agree to cooperate with the defense and may not settle a covered claim in a manner that imposes liability or obligations on WO Town without our written consent.

20. Dispute Resolution and Binding Arbitration

20.1 Informal Resolution

Before beginning arbitration or filing an eligible court action, the complaining party must send a written notice describing:

• The party’s name and contact information;
• The account involved;
• The facts supporting the dispute;
• The legal basis of the claim, if known;
• The requested relief; and
• A good-faith calculation of any monetary demand.

Notices to WO Town must be sent to:

[wotownllc@gmail.com](mailto:wotownllc@gmail.com)

The parties will attempt in good faith to resolve the dispute informally for at least 30 days after receipt of the notice.

The statute of limitations and filing deadlines will be tolled during this 30-day period to the extent permitted by law.

20.2 Agreement to Arbitrate

Except for disputes identified in Section 20.3, you and WO Town agree that any dispute, claim, or controversy arising from or relating to:

• These Terms;
• The Privacy Policy;
• Queravo;
• Your account;
• Your use of the Services;
• A lead or generated result;
• A payment, subscription, charge, refund, or invoice;
• Communications between you and WO Town; or
• The relationship between you and WO Town

will be resolved through final and binding individual arbitration rather than in court.

This arbitration agreement is intended to be interpreted broadly.

The arbitrator has authority to determine issues concerning the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide disputes concerning the enforceability of the class-action waiver.

20.3 Exceptions

Either party may:

• Bring an individual claim in small-claims court if the claim qualifies and remains solely in that court;
• Seek emergency or provisional relief from a court to protect confidential information, intellectual property, account security, or the integrity of the Services;
• Seek to compel arbitration;
• Seek to confirm, modify, or vacate an arbitration award as permitted by law; or
• Report suspected unlawful activity to a government agency.

20.4 Arbitration Administrator and Rules

The arbitration will be administered by the American Arbitration Association under:

• Its Consumer Arbitration Rules for an individual using Queravo primarily for personal, family, or household purposes; or
• Its Commercial Arbitration Rules for other disputes.

If the American Arbitration Association is unavailable or unwilling to administer the arbitration, the parties will attempt to select another neutral administrator. If they cannot agree, a court with jurisdiction may appoint an administrator or arbitrator.

20.5 Location and Format

The arbitration may be conducted:

• By video conference;
• By telephone;
• Through written submissions; or
• In person in Broward County, Florida,

as determined under the applicable rules and after considering the circumstances of the parties.

A consumer may request any hearing location or format required by applicable law or the administrator’s consumer rules.

20.6 Arbitration Fees

Payment of filing, administration, and arbitrator fees will be governed by the applicable arbitration rules.

WO Town will pay fees that applicable law or the administrator’s rules require it to pay for a consumer arbitration.

Each party will bear its own attorneys’ fees unless a statute, these Terms, or the arbitrator authorizes a fee award.

20.7 Authority of Arbitrator

The arbitrator may award any individual remedy available in court, including damages, declaratory relief, and injunctive relief, but only to the extent necessary to resolve the individual claimant’s dispute.

The arbitrator must issue a reasoned written decision.

An arbitration award may be entered as a judgment in a court of competent jurisdiction.

20.8 Class-Action Waiver

YOU AND WO TOWN AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY.

NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED:

• CLASS ACTION;
• COLLECTIVE ACTION;
• COORDINATED ACTION;
• CONSOLIDATED ACTION;
• MASS ARBITRATION;
• PRIVATE ATTORNEY GENERAL ACTION; OR
• REPRESENTATIVE PROCEEDING.

Unless both parties agree in writing, the arbitrator may not:

• Combine the claims of more than one person;
• Preside over a representative proceeding; or
• Award relief for anyone other than the individual claimant.

If this class-action waiver is finally found unenforceable for a particular claim or requested remedy, that claim or remedy will be severed and resolved by a court, while the remaining claims will proceed in arbitration.

20.9 Jury-Trial Waiver

TO THE EXTENT A DISPUTE IS PERMITTED TO PROCEED IN COURT, YOU AND WO TOWN KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY.

20.10 Right to Opt Out

You may opt out of this arbitration agreement by emailing wotownllc@gmail.com within 30 days after the date you first accept these Terms.

Your notice must include:

• Your full name;
• The email address associated with your account;
• A clear statement that you opt out of the Queravo arbitration agreement; and
• The date of your notice.

Opting out of arbitration will not affect the other provisions of these Terms.

An opt-out applies only to the person or entity identified in the notice.

20.11 Changes to Arbitration Terms

If we materially change this arbitration section after you first accept these Terms, you may reject the change by providing written notice within 30 days after the change becomes effective.

Rejecting a later change does not revoke an arbitration agreement you previously accepted.

21. Governing Law and Court Venue

These Terms and disputes not subject to arbitration are governed by:

• The Federal Arbitration Act with respect to arbitration; and
• The laws of the State of Florida for other matters,

without regard to conflict-of-law principles.

Any court proceeding permitted under these Terms must be brought exclusively in the state courts located in Broward County, Florida, or the United States District Court having jurisdiction over Broward County, Florida.

You and WO Town consent to personal jurisdiction and venue in those courts.

Consumers retain any nonwaivable protections provided by the law of their place of residence.

22. Changes to These Terms

We may update these Terms periodically.

When we do, we will update the “Last Updated” date and may provide notice through:

• Queravo;
• Email;
• An account notification;
• Our website; or
• Another reasonable method.

Material changes generally apply prospectively.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires another form of consent.

If you do not agree to updated Terms, you must stop using the Services.

23. Electronic Communications

You agree that we may provide agreements, notices, disclosures, authentication codes, invoices, and other communications electronically.

Electronic communications satisfy legal requirements that communications be in writing to the extent permitted by law.

You are responsible for maintaining a valid email address and reviewing messages associated with your account.

Queravo does not currently send general marketing communications. Service-related and transactional communications may still be necessary for account operation.

24. General Provisions

24.1 Entire Agreement

These Terms, the Privacy Policy, and any applicable written order, invoice, proposal, statement of work, or signed agreement constitute the entire agreement concerning the Services.

24.2 Order of Precedence

If documents conflict, the following order applies unless expressly stated otherwise:

1. A signed agreement;
2. A statement of work or accepted order;
3. An accepted invoice;
4. These Terms; and
5. The Privacy Policy.

24.3 Assignment

You may not assign or transfer these Terms without WO Town’s written consent.

WO Town may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, or transfer of the Services.

24.4 Severability

If a provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will remain effective.

The special severability rule in Section 20.8 governs the class-action waiver.

24.5 No Waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

24.6 No Third-Party Beneficiaries

These Terms do not create rights for third parties except as expressly stated.

24.7 Force Majeure

WO Town is not liable for delay or failure caused by circumstances beyond its reasonable control, including:

• Internet or utility failures;
• Cloud-provider outages;
• Artificial intelligence-provider outages;
• Cyberattacks;
• Government actions;
• Labor disputes;
• Natural disasters;
• Public-health emergencies;
• War;
• Civil unrest; or
• Failures of public data sources.

24.8 Relationship of the Parties

These Terms do not create a partnership, franchise, joint venture, employment, agency, fiduciary, or professional-adviser relationship.

24.9 Headings

Headings are provided for convenience and do not control interpretation.

24.10 Survival

Provisions that by their nature should survive termination will survive, including provisions concerning:

• Fees;
• Intellectual property;
• Feedback;
• Disclaimers;
• Liability limitations;
• Indemnification;
• Dispute resolution; and
• General legal terms.

25. Contact

Questions about these Terms may be sent to:

WO Town LLC

Florida, United States

Email: wotownllc@gmail.com

Company website: wotownllc.com

Queravo website: Queravo.com